Terms & Conditions

Last Updated: September 05, 2025

At ShiftForward, we are committed to protecting your privacy. This Data Promise outlines how we collect, use, and protect your personal information.

1. Information We Collect

To provide our services, we may collect the following information:

Personal Info: Name, email, phone number, origin and destination addresses.
Move Details: Item inventory, moving dates, and special handling instructions.
Payment Info: Credit card details, processed securely by our payment partners.
Usage Data: Non-personal data like IP address and pages visited, collected via cookies to improve our website.

2. How We Use Your Information

Your information is used only for these purposes:

Providing accurate moving quotes.
Scheduling, managing, and executing your move.
Communicating with you about your move.
Processing payments for our services.
Improving our website and services.

3. Data Security and Protection

We use industry-standard security measures to protect your information. Your data is stored on secure servers, and sensitive payment details are encrypted via SSL. Access to your personal data is restricted to authorized personnel.

4. Information Sharing and Disclosure

We do not sell, trade, or transfer your identifiable information to outside parties. This excludes trusted third parties who help us operate our business (e.g., payment processors), provided they agree to keep this data confidential. We may release your information to comply with the law or protect rights, property, or safety.

5. Your Rights and Choices

You have the right to access, update, or request deletion of your personal data. You can also opt-out of marketing communications by using the unsubscribe link in our emails or by contacting us.

6. Changes to This Policy

We reserve the right to update this Data Promise. We will notify you of changes by posting the new policy on this page and updating the "Last Updated" date. Please review this page periodically.

7. Contact Us

For questions about this Data Promise, please use our Get in Touch page.