Privacy Policy

This Service Agreement ("Agreement") outlines the terms for services provided by ShiftForward ("Company," "we") to you ("Client"). Booking our services means you accept this Agreement.

1. Scope of Services

The Company will provide moving services as detailed in the Binding Estimate / Bill of Lading. Services may include packing, loading, transport, unloading, and unpacking of household or commercial items ("Goods").

2. Pricing and Payment Terms

The total cost is a fixed price based on the Binding Estimate, calculated from inventory, distance, and requested services. Additional services not in the original estimate will incur extra charges.

• A deposit is required to secure the booking date.
• Full payment is due upon completion, before the final item is unloaded.
• We accept major credit cards, certified checks, and cash.

3. Client's Responsibilities

The Client agrees to:

• Be present (or have a representative) during packing, loading, and unloading.
• Clearly identify all Goods to be moved and mark items not to be moved.
• Provide safe and adequate access for our truck and crew at all addresses.
• Notify us in advance of any exceptionally fragile, valuable, or special handling items.

4. Liability and Insurance

4.1. Standard Liability (Released Value Protection)

As required by federal law, we provide standard liability coverage at no extra cost. This is limited to $0.60 per pound per article and may not be adequate for all items.

4.2. Full Value Protection (FVP)

You may purchase Full Value Protection for an additional fee. Under FVP, if an article is lost, destroyed, or damaged, we will either: (1) repair it, (2) replace it with a similar item, or (3) pay you for the cost of replacement.

5. Cancellation and Rescheduling

For a full deposit refund, cancellations or rescheduling requests must be written at least seven (7) business days before the move date. Cancellations within this period may result in forfeiture of the deposit.

6. Governing Law

This Agreement is governed by the laws of the state where the move originates.